Digital transformation with Kommo
(formerly amoCRM)
Create a reference business process that all sales managers will work on, this will increase the productivity and quality of the sales process by an average of 30%
Industry Experience
Solutions and ready-made mechanics for companies in any industry
Education
Online education schools, institutes, consulting
Real estate
Developers, real estate agencies, land plots
HR
Recruiting, headhunting, fixed-term employment contracts
Periodic services
Fitness, subscription services
Furniture industry
Showrooms, production, online store
Legal services
Arbitration, bankruptcy, notary
Solutions for departments
We know what solutions are suitable for a particular department
Customer service department
To work with the customer life cycle and loyalty index
CRM Marketing Department
For segmentation of the current customer base and regular automatic communications
Telemarketing Department
To work with incoming calls and cold client base
Answer 3 questions and we will make an offer
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Don't see growth points?
Then we go to you!
List of points to start
- Automatic Lead GrabbingConnects with the most popular messenger apps: Facebook Messenger, Instagram, Skype, WeChat, Telegram and more
- Instant response and high speedMessages, calls, creating documents - all daily processes are carried out automatically, increasing throughput
- Database of clients in a single systemAll data and correspondence in messengers are stored in a single system. The manager will start working immediately.
- Increase in successful leadsThe knowledge base on customer questions and answers to them, the base on the work of competitors allows even a novice seller to work effectively with a client.
- Automated controlThe work of the manager is fixed, and the system itself controls the deviation from the sales regulations and prevents unwanted actions.
- Productivity increasePlanning tools optimize working time.
Detailed forecasting will allow you to create an optimal KPI system. - Service quality improvementKnowing everything about the current situation of the client, accurately determine the right resource to solve his problem. Clients will appreciate this approach and recommend your company.
- Increase in the average check and upsaleContacting support is a chance to increase sales. And then offer new proposals. Repeat sales increase by an average of 45%.
- Reporting for each leadReports on the work done are generated automatically. See the full picture of clients, projects, sales forecast and employee analytics.
Do you want to evaluate the effectiveness of your sales team?
Send a request and get a full consultation
Our goal is transparent and efficient work of the sales department for the manager and owner
Results of digital transformation
Head of sales
Director/CEO
Founder
Sales Team
Imagine how much money you have already lost?
Knows everything about leads
Saves up to 80% processing time
Generates profit
Saves up to 80% processing time
Generates profit
Saves time on control and income of the sales department
Real-time control based on numbers
Customer failure control
Real-time control based on numbers
Customer failure control
Receive real-time company activity reports
The ability to make management decisions based on numbers and minimize risks
Saves up to 70% of control time
The ability to make management decisions based on numbers and minimize risks
Saves up to 70% of control time
Get a clear performance of the sales department
Saves a lot of marketing and payroll costs
Optimization will provide an opportunity to increase the volume of transactions, and get more profit
Saves a lot of marketing and payroll costs
Optimization will provide an opportunity to increase the volume of transactions, and get more profit
Not theorists, only practitioners
We have gone from sales managers to heads of sales departments.
Felt firsthand problems with the loss of applications, control of the work of the sales department and the lack of prompt intervention.
Understand the needs of customers, which allows us to determine the exact solution without cluttering the system with unnecessary integrations.
Felt firsthand problems with the loss of applications, control of the work of the sales department and the lack of prompt intervention.
Understand the needs of customers, which allows us to determine the exact solution without cluttering the system with unnecessary integrations.
Want to get an audit?
Leave your number and get a full consultation
Examples of Problems and Solutions
Problem
During the season, the company has several thousand customers in an active phase. Deals are accumulated at one stage and not brought to sale. Managers manually control the receipt of details and payment of bills, which takes a lot of time in the working day. The head of the sales department needs a lot of time to visually control the deals.
Solution applied
An audit of processes and regulations was conducted. Each process was automated with the BPM Platform "Sensei". This allowed to optimize the work of the manager and reduce it exclusively to communication with the client. The system moves deals through the stages of sale according to the regulation, controls the receipt of details and payment, forms a commercial offer and documentation. Deals do not "stall" and managers do not spend time on routine, the head of the department got a transparent picture of the work of the managers.
Solution applied
An audit of processes and regulations was conducted. Each process was automated with the BPM Platform "Sensei". This allowed to optimize the work of the manager and reduce it exclusively to communication with the client. The system moves deals through the stages of sale according to the regulation, controls the receipt of details and payment, forms a commercial offer and documentation. Deals do not "stall" and managers do not spend time on routine, the head of the department got a transparent picture of the work of the managers.
Problem
The managers did not have clear tasks, there was no understanding of workload and effort of the manager, there were no clear results of task execution. The head of the sales department spent a lot of time searching for deals without tasks and determining further actions on the deal.
Solution applied
Regulating the working process allowed to automatically set tasks with the possibility of selecting the task result from a list of possible ones and full control over execution and deadlines. Managers became convenient to work from tasks, not from deals. Managers almost do not set tasks manually. There are no deals without tasks. The head of the sales department reduced the control time by almost 30%, which allowed to pay attention to solving specific situations with customers.
Solution applied
Regulating the working process allowed to automatically set tasks with the possibility of selecting the task result from a list of possible ones and full control over execution and deadlines. Managers became convenient to work from tasks, not from deals. Managers almost do not set tasks manually. There are no deals without tasks. The head of the sales department reduced the control time by almost 30%, which allowed to pay attention to solving specific situations with customers.
Problem
The customer's company has a large number of sources leads. Requests come into the CRM without data, many duplicates. Information was not correctly transferred to the cross-analytics system.
Solution applied
Integration with messengers, social networks, forms and shopping carts on websites was connected, which checks requests for spam, duplicates, creates and fills out a deal card. IP telephony was fixed, work schedules of employees were taken into account, smart distribution between managers was configured. All social messengers and social networks were connected. The cross-analytics system began to show correct data on advertising campaigns.
Solution applied
Integration with messengers, social networks, forms and shopping carts on websites was connected, which checks requests for spam, duplicates, creates and fills out a deal card. IP telephony was fixed, work schedules of employees were taken into account, smart distribution between managers was configured. All social messengers and social networks were connected. The cross-analytics system began to show correct data on advertising campaigns.
Problem
The managers were confused and even lost customers due to different communication channels. They spent a lot of time searching for documents and information about deals. It was almost impossible to transfer a deal from one manager to another without losing information.
Solution applied
Communication channels are now created automatically, which has prevented the situation with customer confusion. All information and documents are now stored in deals, there is an opportunity to exchange with the customer links to files. It became convenient to work with regular deals from regular customers, all the necessary information is already in the company's card. The head of the sales department can easily redistribute deals in active statuses, without fear of losing information.
Solution applied
Communication channels are now created automatically, which has prevented the situation with customer confusion. All information and documents are now stored in deals, there is an opportunity to exchange with the customer links to files. It became convenient to work with regular deals from regular customers, all the necessary information is already in the company's card. The head of the sales department can easily redistribute deals in active statuses, without fear of losing information.
Problem
Managers used several different document templates, which took a lot of time to compose, upload, and send to customers. Almost 20% of working time was spent on routine actions.
Solution applied
All documents were template-based and uploaded to the CRM. The manager receives a ready-made filled-in document at the required stage, it takes only a few minutes to check the relevance of the data. Many documents are formed and sent in the background, without the participation of the manager. All documents are stored on Google drive and are always available for opening or editing. Thanks to the optimized process, managers are able to handle more customers.
Solution applied
All documents were template-based and uploaded to the CRM. The manager receives a ready-made filled-in document at the required stage, it takes only a few minutes to check the relevance of the data. Many documents are formed and sent in the background, without the participation of the manager. All documents are stored on Google drive and are always available for opening or editing. Thanks to the optimized process, managers are able to handle more customers.
How It Works
1
Comprehensive audit
We are conducting an audit of the Sales Department and the current customer service system. We are recording the initial metrics and creating a Project Map.
2
Selection of a solution
We are forming a backlog of current problems and needs of all client's departments and creating a Roadmap to ensure maximum involvement of the client for the most detailed description of the company's business processes.
3
Settings
After analyzing the results, we will configure the CRM so that the manager performs the minimum number of actions to make the maximum number of sales.
4
Education
Finally, we will teach the team to effectively use Kommo, so that employees will love the system and focus on tasks. This stage is necessary to ensure that Kommo is used to its full potential.
5
Maintenance
We help the team to adapt to Kommo and new business processes, answer any questions, continue to serve your system. We regularly monitor the work of managers. We correct errors and provide consulting services for the sales department manager and director.
Certificates
Our Partners
We use the best industry solutions for sales departments
Our Contacts
Feel free to write and call us. We really love to communicate with our clients.
info@kartsev.pro
Mahmutlar, Barbaros Cd. No:69, 07460 Alanya/Antalya